CookieSkin® Conditions of Use

Welcome to CookieSkin.com (L’OKOYE COSMETICS INC) . The following terms and conditions and any other policies, rules, or guidelines posted by L’OKOYE COSMETICS on this website govern your use of this Site. IF YOU VISIT OR SHOP AT THIS SITE, YOU ACCEPT THESE CONDITIONS OF USE. Please read these Terms of Service carefully before using this Site or purchasing any of the products or using any of the services available on or through it. These Conditions of Use may be changed in the future without prior notice so please check back from time to time. Your continued use of this site after such changes constitutes your acceptance of the new Conditions of Use.

Cosmetics Shipping and Handling

L’Okoye Cosmetics Inc ships your order upon receiving successful verification of your payment information. All orders are shipped within 2 business days except those placed on weekends or holidays in which case they are shipped out the next business day.
“If a parcel is rejected or returned for any reason, the buyer is responsible for all shipping costs – including the cost to ship parcel back to L’Okoye Cosmetics Inc. Shipping charges are non-refundable”
Continental US shipping: includes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Please allow 5 to 10 business days for delivery.
Maryland deliveries are subject to 6% sales tax. Orders will be confirmed via email.
International Shipping: We welcome all orders, including international orders. However, we only ship to verified billing addresses for all international shipments. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws.

Customs duties and taxes are assessed, generally if the item is dutiable and the value of the item is above the threshold set by the country’s laws. If duties and taxes are applicable then they are collected from the recipient; by the country of origin. Please allow 14-21 business days for delivery.

Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the customer and are usually collected upon delivery.
If a parcel is returned because of nonpayment of duty tax, the credit back to the credit card will be minus the: SHIPPING/HANDLING CHARGE AND MINUS A 15% RESTOCKING FEE.
Shipping Costs: Your exact shipping and handling costs, shipping options, and applicable taxes, will appear in your shopping cart at the checkout page. Please verify your shipping address before placing your order.

Order Inquiries

Please do not hesitate to email sales@cookieskin.com to inquire about your order. Or, write to L’Okoye Cosmetics Inc.
Attention: Customer Service
8009 Mandan Road
Suite 202
Greenbelt
Maryland 20770.

Cancellations:

Orders can be canceled within 24 hours of your order by emailing sales@cookieskin.com with your name and purchase confirmation number. If the order has shipped out, it cannot be cancelled.

Return Policy

We want you to be satisfied with your purchase, and stand by the quality of our products. We will promptly issue a refund to your credit card or exchange a wrong product for another one. But we ask that you follow these few reasonable guidelines:
• Products must have been purchased directly from CookieSkin.com. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
• Products must be returned within 21 days of order date.
• Please include in your email and/or return (your order #, name, email address, phone number) and your reason for the return.
• We cannot accept returns on used or opened products
• Original shipping and handling charges are non-refundable.
• Return shipping and handling fees are paid by the buyer.
It is also good to keep in mind that most skincare products take time to start to see results, so at least 4-8 weeks of consistent use of product should be allowed to give the products time to work.
No returns on used or open products are accepted. Our staff or fulfillment company partners double-checks all orders carefully and packs all orders to ensure safe transit to your location. If you receive an incorrect order you must contact us within 2 business days from when you receive the item in order to receive the correct item.

Please ship returns or exchanges to us at:

L’Okoye Cosmetics Inc
8009 Mandan Road
Suite 202
Greenbelt, MD 20770
Email us: sales@cookieskin.com

Disclaimer

L’Okoye Cosmetics makes no warranties or representations about the accuracy or completeness of this Site’s content or the content of any site or External Sites. L’Okoye Cosmetics does not filter advertisements or other content that children may view through our sites or “hot-linked” sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software.
THIS SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, L’OKOYE COSMETICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. L’OKOYE COSMETICS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. L’OKOYE COSMETICS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation Of Liability.

IN NO EVENT SHALL L’OKOYE COSMETICS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF L’OKOYE COSMETICS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification.

You agree to indemnify, defend, and hold harmless CookieSkin.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Provider”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.